UK orders
We send all UK orders via Royal Mail or other available courier services. Orders received by 12 noon are usually dispatched within 1 working day. Shipping cost are as follows:
- £4.95 shipping charge for orders under £10
- £10 shipping charge for orders from £10 t o£36
- FREE Delivery for orders over £36.
Delivery delays
During peak times and periods of high demand, your parcel could take a little longer to arrive. In which case we will do our best to track down your package. To avoid sending duplicates we will wait at least 10 working days before a parcel can be deemed lost or delayed.
International delivery
Unfortunately, due to Brexit and a change in regulations, we cannot deliver outside of the UK for the time being. We hope to be able to deliver to some European countries again soon
Returns
If you’re not satisfied with any of our products, you can return them for a full refund or exchange but only for up to 14 days after purchase. To be eligible for a refund, your item must be unused, undamaged, sealed and in the same condition that you received it. It must also be in the original packaging.
When returning an item please include the original packing slip where possible. If you don’t have this, please include a note with your order number – otherwise we will not be able to refund you!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are sending back items over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note our return address is : Saida’s Kitchen – Saida Mia LTD, 35 Fourth Avenue, London W10 4QP
Refunds
Once we have received and inspected your returned item, we will send you an email confirmation, notifying you of the approval or rejection of your refund.
If your refund is approved, your credit card or other method of payment will be automatically credited with the amount.
Late or missing refunds
If your refund is late, first check your bank account again or contact your credit card company as it may take some time before the funds are officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at hello@saidaskitchen.com
Sale items
Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If this is the case, or you have been sent the wrong item, please email hello@saidaskitchen.com as soon as possible, with evidence of the problem.
