Shipping & Returns
UK delivery
We deliver to addresses in the United Kingdom. The delivery options available for your address and the final charge are shown at checkout.
- Standard Delivery: £3.90 for orders under £30.
- Free Standard Delivery on orders of £30 or more.
- Express Delivery: £4.95.
Please check your delivery address before placing your order. If you need help with an order or delivery, email hello@saidaskitchen.com with your order number.
Delayed or missing deliveries
If your order has not arrived when expected, contact us so we can investigate with the delivery provider. Your statutory rights are not affected.
International delivery
We do not currently deliver outside the United Kingdom.
Returns
Read our Returns and refunds policy for cancellation, faulty-item and refund information.
Contact us about a return
Email hello@saidaskitchen.com with your order number and the items you wish to return. Please contact us for return instructions before sending products back; our registered office is not a confirmed warehouse returns address. You do not need our approval to exercise a statutory cancellation right.
Changing your mind
For eligible online purchases, you can cancel from the time you place your order until 14 days after you receive the goods, without giving a reason. If an order arrives in separate deliveries, the period runs from receipt of the last item. Tell us within that period, then send the goods back within a further 14 days.
Please keep unwanted food products unopened and in their original packaging. Statutory cancellation exceptions may apply to goods that deteriorate or expire rapidly, and to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. These exceptions do not remove your rights if a product is faulty or not as described. We may reduce a refund for loss in value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning, where the law permits.
You pay the cost of returning unwanted goods. If an item is faulty, damaged, incorrect or not as described, contact us so we can arrange a remedy and cover reasonable return costs where required.
Faulty, damaged or incorrect items
Please contact us as soon as you notice a problem. Include your order number and, if possible, photographs and the batch or best-before details to help us investigate. Do not consume food if the seal is broken or you believe it is unsafe. Your statutory rights to a refund, repair or replacement are unaffected.
Refunds
For a valid cancellation of the whole order, we refund the goods and the cost of our least expensive standard delivery option. Extra charges for a more expensive delivery service are not refundable for a change-of-mind cancellation.
We refund without undue delay and within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. If no goods were supplied, or we offered to collect them, we refund within 14 days of your cancellation notice. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to display the credit.
Sale items
Sale items have the same statutory cancellation and faulty-goods rights as full-price items.
This policy does not limit your statutory rights. See our Terms and conditions for further details.